Return & Refund Policy – Aimsbuy
At Aimsbuy, we want you to have a smooth and satisfying shopping experience. If there is any issue with your order, we are here to help.
Return & Refund Policy
You may request a return or exchange under the following conditions:
– You received a damaged product
– You received a wrong item
– The product is not as described
You must contact us within 24 hours of receiving your order.
Important Notice (Video Proof Required)
To process any return or complaint, it is mandatory to provide video proof.
Please follow these steps carefully:
– Record a clear video while opening the parcel
– The video must show:
– The sealed package
– The unboxing process
– The product condition clearly
– The video must be continuous (no cuts or edits)
This video must be recorded at the time of delivery when opening the package
How to Request a Return
To submit your request:
- Email us at support@aimsbuy.com
- Attach:
– Your order number
– Video proof
– A short explanation of the issue
Our team will review your request and respond within 24–48 hours.
Important Conditions
– Claims without video proof will not be accepted
– Requests must be made within 24 hours of delivery
– Product must be unused and in original packaging
– Return requests are subject to approval after verification
Refund Policy
Once your return request is approved:
– Refund will be processed within 5–7 working days
– Refund method will depend on your original payment method or may be issued via bank transfer/EasyPaisa/JazzCash
Non-Returnable Cases
We do not accept returns in the following cases:
– Product used or damaged by customer
– No video proof provided
– Request submitted after 24 hours
– Minor color or design differences (due to lighting or screen display)
Delivery Note
Delivery times may vary depending on location and product availability. Delays caused by courier services are not under our control, but we will always try to assist you.
Our Commitment
We aim to provide:
– Quality products
– Honest service
– Fair solutions
Your trust is important to us, and we always try to resolve genuine issues quickly.
Thank You
Thank you for shopping with Aimsbuy. Your support helps us grow and serve you better.
For any questions, feel free to contact us at support@aimsbuy.com